TERMS AND CONDITIONS

US Returns

All terms used but not defined herein shall have the meanings ascribed to them in the Lux Terms which is incorporated herein by reference.

 

Return Policy

Returning Products within 30 Days of Purchase:

Boards:

If you are not satisfied with your board purchase through the Lux website, you may return the product within thirty (30) days from the date of the delivery for a full refund if the board has not been ridden. All boards returns will be subject to a $75 restock fee. Company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days. The Product(s) must not be used or show any signs of damages as determined in our sole discretion. Follow these steps to return the eligible Product(s):

    1. Contact Lux customer service through the board support or customerservice@luxlongboards.com to          initiate the return process.

    2. Create a shipping label addressed to "Lux Returns"

    3. Package the Products in original packaging or ensure the product is sufficiently protected and will              not be damaged in shipping as Lux will not be held responsible for shipping damage.    

    4. Once the Products are received and verified, you will receive a confirmation email with the details of          your refund.

    5. The Product(s) must be received by Lux within 30 days of the date that the Product(s) was delivered.

                Lux is not responsible for recovering the Product(s) from you or any third-parties which includes and                    is not limited to shippers. If any delays are caused by a third part or you, including shippers, you                          acknowledge and agree that if Lux does not receive the returned Product(s) within 30 days of the                        date that we delivered the Product(s), you will not be entitled to a refund.

Apparel:

If you are not satisfied with your Apparel purchase which includes but is not to limited to helmets, board accessories, board parts and clothing through the Lux website, you may return the product within thirty (30) days from the date of the delivery for a full refund if the product is unused. All Apparel returns will be subject to a restock fee. Company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days. The Product(s) must not be used or show any signs of damages as determined in our sole discretion. Follow these steps to return the eligible Product(s):

    1. Contact Lux customer service through the board support or customerservice@luxlongboards.com to          initiate the return process.

    2. Create a shipping label addressed to "Lux Returns"

    3. Package the Products in original packaging or ensure the product is sufficiently protected and will              not  be damaged in shipping as Lux will not be held responsible for shipping damage.    

    4. Once the Products are received and verified, you will receive a confirmation email with the details of          your refund.

    5. The Product(s) must be received by Lux within 30 days of the date that the Product(s) was delivered.

        Lux is not responsible for recovering the Product(s) from you or any third-parties which includes and            is not limited to shippers. If any delays are caused by a third part or you, including shippers, you                  acknowledge and agree that if Lux does not receive the returned Product(s) within 30 days of the                date that we delivered the Product(s), you will not be entitled to a refund.

 

Returning Products for Warranty Claims:

Your Products are warranted against defects in workmanship and materials for a period of six (6) months from the date of shipment. If a defect arises during the Warranty Period, Lux will, at its option, (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces; or (3) refund the original purchase price for the affected Products. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.

 

Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.

 

Follow these steps to return Products with respect to a warranty claim during the Warranty Period:

  1. Contact our Support team to initiate the warranty service process through the board support tab and obtain a Return Merchandise Authorization (RMA) number and a pre-paid shipping label.

  2. Pack the Products in original packaging or mail in a sturdy box to ensure the Products will be returned without damage. Be sure to write the RMA number on the packaging.

  3. Once the Products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.

 

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