*All shipping dates are tentative due to COVID-19. Please allow for extra time for the board to be shipped 

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Shipping Policy

 

Thank you for visiting and shopping at Lux Longboards.com. Following are the terms and conditions that constitute our Shipping Policy.

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Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 5-12 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

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Shipping rates & delivery estimates

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

 

Additional charges occur for expedited shipping

 

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

 

Lux Longboards ships to addresses within the U.S.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties and Taxes

 

Lux Longboards is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Lux Longboards is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

 

We currently do not ship outside the U.S.

 

Returns Policy

 

Please see terms and conditions for our return policy.